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California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more
California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more

23-903 Help Members Learn How to Access Care with Teladoc

Date: 08/10/23

When a PCP isn’t available, members can use Teladoc for virtual care

Effective August 10, 2023, California Health & Wellness Plan (CHWP) will transition from telehealth vendor Babylon® to Teladoc Health (Teladoc®).

Improved access to care

Patients rely on getting an appointment with their primary care physician (PCP) for proactive wellness, condition management and care. However, if a member cannot get an appointment with their PCP for immediate care, Teladoc can provide an option to get same-day health care services via a virtual visit. By serving as an alternative on weekends and after hours, Teladoc can also potentially help members avoid unnecessary emergency room and urgent care visits.

Teladoc services are available to offer access to care even when a member is traveling out of state within United States.1

New ID cards

CHWP will send members an updated identification (ID) card upon request. The new ID card will reflect the change in select telehealth services provider to Teladoc.

Help members sign up

Let members know they can get started with Teladoc by:

  • Downloading the Teladoc App from Google PlayTM, 2 or the Apple Store®.
    Sign-up code: CNCCACAID.
  • Visiting the Teladoc website.
  • Calling Teladoc at 800-TELADOC (800-835-2362).

Additional information

If you have questions regarding the information contained in this update, contact CHWP by phone.

1 Some restrictions may apply.

2 Google Play and the Google Play logo are trademarks of Google LLC.

 

This information applies to Physicians, Participating Physician Groups (PPGs), and Hospitals.